Privacy Policy
Last Updated: 16 September 2026
At Cacio e Pepe, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through www.cacioepepe.in.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, place an order, contact us or subscribe to our communications, we may collect information including:
· Full name
· Email address
· Mobile/telephone number
· Billing and delivery address
· Order and transaction details
· Payment-related information required to process your transaction
· Information you provide when contacting customer support
· Website usage, browser and device information
· IP address and other technical information
· Preferences relating to products, orders and communications
We do not require you to provide personal information merely to browse the website.
2. How We Use Your Information
We may use the information collected to:
· Process and fulfil your orders
· Arrange pickup and delivery
· Process payments and refunds
· Send order confirmations and updates
· Respond to your questions and customer service requests
· Improve our products, website and customer experience
· Prevent fraud, misuse and unauthorised transactions
· Maintain business, accounting and legal records
· Send promotional communications where you have opted in or where permitted by applicable law
· Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We generally do not store complete debit card, credit card or banking credentials on our own servers. Payment information is handled by the applicable payment gateway according to its own privacy and security policies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
· Keep the website functioning properly
· Remember preferences
· Understand website usage
· Improve website performance
· Measure marketing and advertising effectiveness
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Sharing of Information
We may share relevant information with trusted third-party service providers where necessary to operate our business, including:
· Payment processors
· Delivery and logistics partners
· Website and technology service providers
· Analytics and marketing service providers
· Customer support providers
· Professional advisers and service providers
We only share information where reasonably necessary for the relevant business purpose or where required or permitted by applicable law.
We do not sell your personal information to third parties for their independent marketing purposes.
6. Delivery Information
If you place an order requiring delivery, we may share the necessary recipient information, such as your name, phone number and delivery address, with the relevant delivery or logistics provider for fulfilment of your order.
7. Marketing Communications
If you subscribe to our newsletter or promotional communications, we may contact you regarding:
· New products
· Seasonal menus
· Special offers
· Events
· Meal kits
· Festive collections
· Other Cacio e Pepe updates
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.
8. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.
10. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms or other services.
Cacio e Pepe is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
12. Your Rights and Requests
Depending on applicable law, you may contact us regarding:
· Access to information associated with your account or orders
· Correction of inaccurate information
· Questions regarding the processing of your information
· Withdrawal of marketing consent
· Other privacy-related requests
We may need to verify your identity before processing certain requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
Cacio e Pepe
Email: cacioepepeindia@gmail.com
Phone: +91 96194 03108
Workshop:
1st & 2nd Floor, Bungalow 36, Sai Darshan,
19th Road, Khar West, Mumbai, Maharashtra, India
Website: www.cacioepepe.in