Shipping & Delivery Policy
Last Updated: 16 September 2026
At Cacio e Pepe, many of our products are handmade and freshly prepared in small batches. We therefore follow specific preparation and delivery timelines to maintain product quality.
1. Delivery Areas
We offer delivery based on the product and delivery location.
Mumbai / Local Orders
Selected fresh products are available for local delivery and/or pickup from our workshop, subject to product availability and the delivery schedule shown during checkout.
Pan-India Orders
Selected products are available for delivery across India.
Because fresh and perishable products require additional care, not every product is available for Pan-India delivery.
The availability of delivery will be displayed during the ordering process.
2. Pre-Order Products
Some products require advance ordering.
Products may have specific pre-order requirements such as:
· 24-hour pre-order
· 48-hour pre-order
· Specific weekly order windows
· Festive or event-specific cut-off dates
Please check the product page carefully before placing your order.
Orders received after the relevant cut-off may be moved to the next available production or delivery date, subject to availability.
3. Processing Time
Our products are made in small batches and many are prepared specifically against customer orders.
Processing time therefore varies depending on the product.
The applicable preparation or delivery timeline displayed on the product page or checkout should be considered before placing an order.
4. Delivery Time
Delivery timelines are estimates and may vary based on:
· Delivery location
· Product type
· Delivery partner
· Traffic and weather
· Public holidays
· Peak periods
· Festive seasons
· Operational circumstances
We will make reasonable efforts to deliver orders within the communicated delivery window.
However, an estimated delivery date is not a guarantee of delivery where circumstances outside our reasonable control affect the shipment.
5. Delivery Charges
Delivery charges, where applicable, will be calculated and displayed during checkout.
The applicable delivery charge may vary depending on:
· Delivery location
· Order size
· Product type
· Delivery method
· Delivery partner
6. Customer Responsibility
Customers are responsible for providing:
· Correct name
· Complete delivery address
· Correct PIN code
· Valid mobile number
· Any relevant delivery instructions
Please ensure that someone is available to receive the order when required.
If delivery cannot be completed because the customer provides an incorrect address, incomplete information or is unavailable to receive the order, additional delivery charges or re-delivery limitations may apply.
7. Fresh and Perishable Products
Fresh products should be received promptly and stored according to the instructions provided with the order.
Customers are responsible for appropriate storage and handling after delivery.
For food safety reasons, customers should not consume products that have been improperly stored or handled.
8. Delivery Delays
Occasionally, delivery may be delayed because of circumstances outside our control, including:
· Heavy traffic
· Weather conditions
· Transport disruptions
· Delivery partner delays
· Address/accessibility issues
· Public holidays
· Technical or operational problems
· Force majeure events
We will make reasonable efforts to assist with delayed orders.
9. Damaged, Incorrect or Missing Orders
Please inspect your order as soon as possible after delivery.
If you receive a wrong, damaged or incomplete order, please contact us promptly at:
cacioepepeindia@gmail.com
Please provide:
· Order number
· Customer name
· Contact number
· Description of the issue
· Photographs of the product/package where applicable
We will review the issue and determine an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund or other suitable resolution.
10. Failed Delivery
If an order cannot be delivered because:
· The customer is unavailable
· The address is incorrect
· The phone number is unreachable
· Delivery access is unavailable
· The customer refuses or is unable to receive the order
the order may be returned, rescheduled or otherwise handled depending on the nature of the product.
Because many of our products are fresh or perishable, re-delivery may not always be possible.
11. Pickup Orders
Where pickup is offered, customers should collect their order within the communicated pickup window.
Please bring the relevant order details when collecting your order.
Once an order has been handed over to the customer or authorised representative, responsibility for the product passes to the customer.
12. Order Tracking
Where tracking is available, tracking information may be provided through the applicable delivery partner.
Tracking availability may vary depending on the product and delivery method.
13. Cancellations Due to Delivery Limitations
If we are unable to deliver a product to the selected location because of product-specific or logistical limitations, we may cancel the order and issue an applicable refund.
14. Contact Us
For questions relating to shipping or delivery, please contact:
Cacio e Pepe
Email: cacioepepeindia@gmail.com
Phone: +91 96194 03108
Workshop:
1st & 2nd Floor, Bungalow 36, Sai Darshan,
19th Road, Khar West, Mumbai, Maharashtra, India
Website: www.cacioepepe.in